Customer Help

FAQ

Do I need to register for an account to purchase from the web site?

You do not need to have an account to place an order. Having an account saves you time when making a purchase because your shipping information is saved, but you can shop online without registering.

How do you process my order?

Once you place an order, we begin processing it immediately.

  • We ship orders Monday - Friday.
  • If you place an order after 12pm (CET), Friday - Sunday, it will be processed on Monday.
  • We'll send you a confirmation email once your order has been placed and processed. The confirmation will contain your order number and your shipping address. Please remember to check your spam folder.
How long will my order take to be delivered?

Expect 1-2 days of processing time before orders ship.


In Europe:

UPS standard shipping: 3 - 6 working day delivery after orders ship (not considering customs)

UPS express saver shipping: 1 - 2 working day delivery after orders ship (not considering customs)

 

Omega shipped to Usa and Australia:

UPS express saver shipping: 3 - 4 working day delivery after orders ship (not considering customs)

Will I receive shipment confirmation?

Once your order is processed you will receive an email confirming your order has been shipped, with an estimated delivery date and the tracking number. These dates vary due to carrier shipping service selected (UPS Express Saver o UPS Standard), delivery location, and the items you ordered. Please remember to check your spam folder.

What are the accepted payments methods?

When placing an order online you may use the following payment methods: American Express, MasterCard, Visa, debit cards.

What is the return policy?

Check our “General conditions of sale for consumers” for the return procedure.

Why do you recommend accepting a package with a note of reservation?

When you accept a package with a note of reservation, you acknowledge receiving the package but you also note that you're reserving your right to inspect it for any damage or discrepancies. This is particularly important if the package appears to be damaged externally or if there is any concern about its contents.

How do I accept a package with a note of reservation?

Upon receiving the package, simply make a note on the delivery form or receipt that you are accepting it "with reservation." This indicates to the delivery personnel that you're acknowledging receipt but reserving the right to inspect the contents for any issues.
Accepting a package with a note of reservation ensures that you have the opportunity to thoroughly inspect the contents for any damage before fully accepting the delivery. It helps protect your rights as a customer and facilitates smoother resolution in case there are any issues with the package.
If you notice any damage, please immediately contact our customer support team at customercare@mazzer.com.

Should I keep the original packaging?

To process a refund, the product must be returned in its original packaging. This helps ensure that the item is protected during transit and arrives in good condition.

I need an invoice, how should I proceed?

Before placing your order and making the payment, please write to customercare@mazzer.com

Get in touch

Have questions about your order or a general enquiry?