FAQ
The Philos is on, but no coffee is coming out. What could be the issue?
If your grinder isn't dispensing coffee, it may be due to a clog caused by grinding too finely, especially with oily or pre-wet coffee. This can lead to the burrs becoming obstructed over time, resulting in coffee being stuck in the auger and no grounds coming out of the chute. To resolve this, disassemble the grinder and thoroughly clean the burrs. After cleaning, avoid grinding too fine to prevent future clogs.
I hear a chirping sound when the Philos is turned on, even though the burrs aren't in contact. Could the zero point have shifted?
Chirping noises in grinders, particularly single-dose models, often result from small coffee fragments trapped in the burrs. These micro fragments, often less than 0.1 gram, can cause the sound. To eliminate the noise, grind these fragments out. Keep the motor running when switching between grind settings to help clear the debris, otherwise, the index collar might become stiff.
After calibrating my Philos, the particles are coarser at the same grind setting than before. Why is this happening?
If the grind size has changed after calibration, it could be due to coffee residues affecting the calibration process. To ensure accurate calibration, clean the grinding chamber thoroughly before adjusting settings. For best results, calibrate with the motor off to preserve the lifespan of the burrs.
My silver Philos has a small dot on the surface, why?
It is normal for aluminum alloy to have small micro-dots within its structure. These are inherent characteristics of the material.
Why is there coffee between the burrs of my new Philos?
Finding ground coffee between the burrs is perfectly normal when you purchase a Mazzer grinder. At Mazzer, each assembly operator is responsible for assembling and testing the grinder from start to finish, including grinding some coffee beans to ensure everything is working perfectly.
